Simple, Secure
& Convenient Payments
At Family Charms, we aim to make paying for your order simple, secure and convenient, whether you're shopping from the UK or overseas.
Payment Options
We accept major debit and credit cards together with a selection of trusted digital payment methods.
The payment options available for your order will be displayed at checkout. These may vary depending on your location, device and payment provider.
Secure Checkout
Your payment is handled securely through established third-party payment providers.
Sensitive financial information, including your complete card number, is not normally stored by Family Charms.
Payment must be successfully authorised before we can confirm and process your order.
Prices & Currency
Prices on our UK website are shown in Great British Pounds (GBP/£).
When ordering internationally, your bank or payment provider may convert the transaction into your local currency.
Any exchange rates or conversion charges are determined by your provider.
Unsuccessful Payments
If your payment is declined, your order will not be completed. This can happen because of incorrect payment details, insufficient funds, card restrictions or security checks carried out by your bank.
Order Confirmation
After your payment has been successfully authorised, we'll send an order confirmation to the email address entered at checkout.
Refunds
Approved refunds are sent back to the original payment method used for the order. After we process a refund, your bank or payment provider may need additional time to return the funds to your account.
Need Help?
If you have a question about a payment, order or refund, please contact our customer care team. Having your order number ready will help us assist you more quickly.
Secure Shopping
With Confidence
Your trust matters to us. We work to provide a simple, safe and reliable payment experience for every customer.
CONTACT OUR TEAM →