Shipping policy

At Family Charms, every order is carefully prepared and securely packaged before it begins its journey to you. We offer free standard UK delivery, faster Royal Mail options and international shipping to destinations worldwide.

UK Delivery

FREE Standard Delivery

Standard delivery is FREE on all UK orders.

Orders are sent via Royal Mail Second Class with delivery confirmation and usually arrive within 3–5 working days.

We aim to dispatch orders within 1 working day, Monday to Friday. Orders placed during weekends or UK Bank Holidays will be prepared on the next available working day.

Faster Delivery

Need your order sooner? Upgraded tracked and faster Royal Mail services are available at checkout for an additional charge.

Royal Mail Special Delivery is also available for eligible orders placed before 12pm, Monday to Friday, with delivery expected on the next working day.

Delivery estimates exclude Saturdays, Sundays and Bank Holidays.

Tracking & Delivery Updates

Once your order has been dispatched, we'll send you a confirmation email with the available delivery or tracking information.

If your parcel has not arrived when expected, please check your Royal Mail tracking or delivery updates first. If you still need help, contact us and we'll be happy to assist.

International Delivery

Yes, Family Charms ships worldwide.

International orders are sent using Royal Mail International Tracked, so you can follow your parcel on its journey.

Typical delivery estimates are:

Europe: approximately 3–5 working days
USA, Canada, Australia, New Zealand & Rest of World: approximately 5–7 working days

International delivery times are estimates and may be longer if your parcel is delayed by customs or the local postal service in the destination country.

 

Customs & Import Charges

International orders may be subject to local customs duties, import taxes or handling charges when they reach their destination.

Where applicable, these charges are determined by the destination country's authorities and are the responsibility of the recipient.

Delivery Address

Please check your delivery address carefully before completing your order. Incorrect or incomplete details can result in delays or unsuccessful delivery.

If you notice an address error after ordering, contact us as soon as possible. We will try to help if your order has not yet been dispatched.

Delays

Most orders arrive within the estimated timeframe, but occasional delays can occur due to postal disruption, severe weather, customs processing or other circumstances outside our control.

Delivery estimates are not guaranteed, except where a Royal Mail service is specifically sold as a guaranteed delivery service.

If you're concerned about an order that hasn't arrived, please contact us at info@familycharms.co.uk and we'll do our best to help.